Privacy Policy

Effective Date: 13/08/2025

1. Introduction

Stoke Chicken Limited (“we”, “us”, “our”), registered in England and Wales (company no. 08452897), with registered office at Unit 5, Parkhall Business Village, 19a Parkhall Road, Stoke-On-Trent, ST3 5XA. We value your privacy and are committed to protecting your personal data.

2. What We Collect

• Contact details: name, phone, email, business name, delivery address.

• Order details: types and quantities of products ordered, order history, delivery preferences.

• Payment data provided through secure third-party gateways (we do not store full payment card details).

3. How We Use Your Data

• To process and fulfil orders, manage deliveries, and handle payments and refunds.

• To communicate with you about orders, changes, promotions, and updates.

• To comply with legal obligations (e.g. food traceability, audit).

• To improve our services and website experience using aggregated, anonymised data.

4. Legal Basis for Processing

• Contractual necessity: for fulfilling your orders.

• Legitimate interest: improving services, marketing with consent.

• Compliance with legal obligations, such as health and safety traceability.

5. Data Sharing

• With payment processors and delivery couriers to fulfil orders.

• If required, with regulatory or audit authorities.

• With your consent, for marketing (via email/SMS), using GDPR-compliant opt-in processes.

6. International Transfers

Data is stored within the UK/EU and not transferred overseas except to trusted third-party providers with appropriate safeguards.

7. Data Retention

We retain personal and order information for up to 7 years or as required by law.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request corrections or deletion

• Restrict or object to processing

• Receive portability of your data

• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies & Analytics

Our website uses standard cookies (e.g. shopping cart, analytics). You can control cookies via your browser settings.

10. Contact Us

For enquiries or to exercise your rights, contact:
Data Protection Officer, Stoke Chicken Limited
Unit 5, Parkhall Business Village, Parkhall Road, Stoke-On-Trent, ST3 5XA
Email: info@stokechicken.co.uk